SMC Integration Solutions

SMC Integration Solutions is seeking a Senior Technical Support Analyst for our facility in Nicholasville, KY. The Senior Technical Support Analyst provides technical support to users and customers for computers, telephones, systems, software, databases, printers, networks, and other devices maintained by the Information Technology department.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Provides technical support while maintaining a positive and professional rapport with end users
  • Supports desktops and laptops, including break/fix, image creation/deployments, maintenance, antivirus, security, documentation, and hardware/software inventory
  • Supports a wide variety of devices such as computers, laptops, printers, handheld scanners, document scanners, networking equipment, security, telephones, projectors, and other technical devices used within the organization
  • Supports a wide variety of software applications such as Microsoft Office, LibreOffice, Windows desktop and server OS’s, Antivirus software, backup software, databases, security software, ERP, MES, Accounting software, and other software used within the organization
  • Takes ownership of issues and carries them through to completion
  • Documents all aspects of the role, including support issues, implementations, system builds
  • Assists in maintaining inventory for Information Technology equipment, supplies, and consumables.
  • Assists in security patching and maintenance of supported devices and software
  • Assists in maintenance/support of security and phone systems
  • Assists in computer system backups
  • Assists with software deployments
  • Assists with GPO development
  • Assists with basic scripting as needed
  • Maintains a clean and organized work area
  • May provide on-call and/or after-hours support

Competencies:

  • Excellent customer service skills
  • Excellent interpersonal and collaboration skills
  • Excellent oral and written communication skills
  • Strong organization skills
  • Up-to-date computer hardware proficiency with strong knowledge of MS Word, Excel, Outlook, Windows, and antivirus software
  • Excellent critical thinking and logical troubleshooting skills
  • Teamwork is a condition of employment

Required Education and Experience:

  • 2-year technical degree and/or appropriate certifications such as A+, Network +, MCP, MOS, MCSA/E (or equivalent knowledge gained through formal education, specialized training, or job experience)
  • At least 4 years of related experience
  • Advanced computer skills in MS Office

Preferred Education and Experience:

  • net and VB 6 experience
  • Manufacturing software experience
  • Microsoft Windows server and server Hyper-V experience
  • Microsoft SQL server and programming experience
  • Acronis Imaging software
  • BackupExec/Acronis Backup Software
  • Microsoft Access Database/VBA programming
  • Security Administration experience
  • Peachtree and Quickbooks accounting software experience

Benefits

  • 401(k) and 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Apply Now

SMC is currently taking applications. Please download the employment application and return it to our facility, email it to our HR department (hr@smckyems.com) or stop by and fill one out.

If you require an accommodation or additional assistance in completing the application, please contact our HR department at 859-885-9658 Ext. 283 or Ext. 228, or you can reach us via our email address previously listed.

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About SMC Integration Solutions

SMC has been a successful electronics manufacturing company for decades, providing full-service electronics manufacturing services and systems integration. We are customer-focused and partner with companies that need the manufacturing services support we provide. Our commitment to Principles, People, Process, and Performance (the 4 P’s) gives us the confidence to offer direct fulfillment to the end customer. SMC believes in a genuine, integrated partnership.

We have become a thriving corporation by recruiting the “right” employees, choosing the best equipment, installing all the necessary engineering services, and utilizing our business principles.

EEO Statement:

It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy and believe in the concept and spirit of the law.